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Sustain. Life Privacy Policy

Last updated: February 16, 2021
Scope

This privacy policy describes the privacy practices for Sustain.Life, Inc. (“Sustain.Life”, “we”, “us”, or “our”) and applies solely to information collected by this website. This privacy policy will notify you of the following:

1. What information, including personal information, is collected from you, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your information.
3. The security procedures in place to protect your information.
4. How you can correct any inaccuracies in your information.

Sustain.Life may change this privacy policy from time to time by updating this page and the “Last Updated” date above. You should check this page from time to time to ensure that you are comfortable with any changes. By continuing to use this website, Sustain.Life will assume that you have read and understand the changes.

By submitting your information through this website, you agree to the terms of this privacy policy and you expressly consent to the collection, use, and disclosure of your information in accordance with this privacy policy.

Information Sustain.Life collects
Information you provide us

Personal information. We may collect personal information from you, such as your first and last name, e-mail and mailing addresses, professional title and company name, when you sign up to receive updates from us through the contact form on this website.

Your Inquiries. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply. We also collect other information that you may choose to provide to us voluntarily, when and if you contact us regarding questions about Sustain.Life.

Surveys. When you participate in one of our surveys, we may collect additional information about you.

Information collected automatically

Information Collected by Our Servers. To make our website more useful to you and help us develop more relevant products and services, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer this website, gather demographic information about our user base as a whole, and help us develop and tailor our products and services to our users’ needs. For example, some of the information may be collected so that when you visit this website again, it will recognize you and the information can be used to serve advertisements and/or other information to you that are appropriate to your interests. Except as noted in this privacy policy, we do not link this automatically-collected information to your personal information.

Cookies. Like many online services, we use Cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website.

Pixel Tag. In addition, we use “Pixel Tags”, also referred to as clear Gifs, Web beacons, or Web bugs. Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded in Web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. Except as noted in this privacy policy, we do not link the information gathered by Pixel Tags to your personal information.

How We Respond to Do Not Track Signals. We do not currently respond to “do not track” signals or other mechanisms that might enable users to opt out of tracking on our website.

Google Analytics. We use Google Analytics to help analyze how users use this website. Google Analytics uses Cookies to collect information, such as how often users visit the website, what pages they visit, and what other sites they used prior to coming to our website. We use the information we get from Google Analytics only to improve our website and help us further develop our products and services. Google Analytics collects only the IP address assigned to you on the date you visit the website, rather than your name or other personal information. We do not link the information generated through the use of Google Analytics with your personal information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the website, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can opt out of Google Analytics’ collection and processing of data generated by your use of our website by following the instructions here.

How we use your information
To operate Sustain.Life and/or deliver information you have requested from us

– Operate, maintain, and improve our website and help us further develop our products and services;
– respond to comments and questions you have submitted to us;
– send you information you have requested regarding the Sustain.Life products and services; and
– develop and improve marketing and advertising for Sustain.Life products and services.

Administrative purposes

– protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
– identify you as a user in our system;
– measure engagement with Sustain.Life;
– send you a welcome e-mail to verify ownership of the e-mail address provided when you signed up to receive updates; and
– make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.

Marketing our products and services

– communicate about promotions, upcoming events, and other news about products and services offered by us;
– pursue marketing interests, such as direct marketing and research and development, including marketing research; and
– send newsletters, surveys, offers, and other promotional materials related to our products and services.

De-identified and aggregated information use

We may create anonymous data records from personal information by aggregating, anonymizing or de-identifying such personal information. We use this anonymous data to analyze request and usage patterns so that we may further develop and enhance our products and services and improve website navigation.

How we disclose your information

We disclose your personal information as described below and as described elsewhere in this privacy policy.

Providers

We may share your information with third party service providers to provide services to Sustain.Life related to the proper administration and provision of Sustain.Life products and services, such as our email services. These third party service providers are required to use your information only to provide the products and services that have been requested by Sustain.Life.

Affiliates

We may share some or all of your personal information with our parent company (4Sided, Inc.), as well as our subsidiaries, affiliates, joint venturers, or other companies under common control with us (“Affiliates”), in which case we will require our Affiliates to honor this privacy policy.

Your choices

You may opt out of future communications from us at any time by emailing us at info@sustain.life or calling us at 866-798-2597. We do not sell your personal information, nor do we lease or distribute your personal information to third parties. You can also do the following at any time by contacting us via the email noted above or by phone:
– See what information we have about you, if any.
– Change/correct any information we have about you.
– Have us delete any information we have about you.
– Express any concern you have about our use of your information.

Information retention

We retain the information we receive from you as described in this privacy policy for as long as you choose to continue to receive communications from us. Sustain.Life may also retain your information to resolve disputes, and comply with applicable laws. At any point in time, you can withdraw consent and Sustain.Life will immediately stop sending you communications.

Security of your information

We take precautions to protect your information. When you submit information via our website, your information is protected both online and offline.

We protect all information in our systems by adhering to a strict role-based access policy with advanced monitoring and alerts. All personal information is managed in accordance with ISO 27001 security standards. All servers are encrypted, kept behind firewalls, have multi factor authentication, and are monitored for intrusion protection and malware.

Third party websites/applications

This website may contain links to other websites or applications of interest. We do not have any control over these third-party websites or applications. Once you leave our website, we are not and cannot be responsible for the protection and privacy of any information which you provide while visiting such third-party websites or applications and such websites and applications are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the third-party website or application in question.

If you have any questions about this privacy policy or our privacy practices, please contact info@sustain.life.